Privacy Policy for phelontraq.com
Your trust is important: how we handle and protect your personal data
Introduction to Our Approach
At phelontraq, we are committed to respecting your privacy and protecting your personal information in accordance with the Australian Privacy Principles. This policy outlines how we collect, use, and safeguard your data when you use our website and services.
We aim to ensure transparency at every step, so you can make informed choices about the information you share with us. Your personal data is handled with care to maintain your confidence and meet legal obligations.
Information We Collect About You
We collect your data through direct interactions or automatically via our website. This helps us deliver better services and improve your digital experience while staying compliant with privacy regulations.
Direct Information You Provide
- • Contact forms you submit with your queries
- • Details provided when subscribing to updates
- • Information entered during account registration
- • Feedback or reviews you share with us
- • Customer support requests you initiate
Information Collected Automatically
- • Device type and browser details when browsing
- • Pages viewed and time spent on our site
- • Location data based on IP address
- • Cookies and similar tracking technologies
- • Log files and analytics services data
How We Use Your Data
Your data is used for operating our website, personalising your experience, improving services, and meeting legal requirements.
- • To facilitate account creation and management
- • To personalise content and recommendations
- • To process customer communications efficiently
- • To enhance website security and maintenance
- • To comply with applicable laws and requests
- • To develop and improve our digital services
- • To conduct anonymous statistical analysis
Our Pledge: We take all reasonable steps to secure your information with industry standards and trusted measures. Your trust is central to our business, and we review methods regularly for improvement.
When We Share Your Data
Your data may be shared with third parties only when essential for service delivery or to meet Australian legal requirements. We do not sell your personal information.
Trusted Service Providers
We work with reputable partners who process data to help run our website, provide analytics, and manage communications. These providers are required to protect your information at all times.
Legal Compliance Obligations
We may disclose your information when necessary to comply with Australian laws, court orders, or regulatory requests.
Anonymous Statistics and Insights
Aggregated and anonymised data is used for business analytics and market research to improve our services.
Your Rights and Choices
You may access, update, or request deletion of your information. We respect your choices under the Australian Privacy Act and will assist you with your rights where possible.
- • You may access the personal data we hold about you.
- • Request corrections to inaccurate or outdated data.
- • Ask us to remove your personal information.
- • Obtain a copy of your data in a suitable format.
- • Object to certain uses of your data.
- • Request restrictions on data processing when needed.
For all privacy-related requests or questions, contact us through the details provided below. We will respond in a reasonable time.
How We Protect Your Data
Security is a priority. We use technology, procedures, and organisational safeguards to help prevent unauthorised access, loss, or disclosure.
Technical Safeguards We Use
- • SSL encryption on all sensitive pages
- • Regular security updates to our systems
- • Secure user authentication protocols
- • Continuous monitoring for vulnerabilities
Organisational Safeguards
- • Staff training in privacy and security standards
- • Access limited by staff role and necessity
- • Security policies covering data handling
- • Incident response plans for breach events
How Long We Keep Data
Your personal data is kept only as long as necessary for business, contractual, or legal reasons. Retention periods depend on your relationship with us.
- • Kept while your account remains active
- • Stored to manage site preferences and use
- • Retained for follow-up and record keeping
- • Maintained for legitimate business purposes
- • Held according to your consent and opt-outs
After it’s no longer needed, your data is securely deleted or anonymised.
International Data Transfers
We may transfer personal data outside Australia if a service provider operates abroad, always ensuring your rights are protected and compliant safeguards are in place.
- • Transfers only to trusted, vetted partners
- • Use of contractual data protection clauses
- • Assessment of recipient country’s data laws
- • Your informed consent for transfers
Cookies and Tracking Technologies
Cookies help us remember preferences, track site usage, and improve services. You have choices about which cookies you accept.
Types of Cookies We Use
- • Essential for site function and security
- • Help analyse and improve site performance
- • Remember your website settings
- • Enable enhanced features and content
You can adjust your cookie preferences via your browser at any time.
Changes to This Policy
We may update this privacy policy to reflect business or legal changes. Please review regularly to stay aware of updates.
- • Website notifications for policy changes
- • Email notifications for significant changes
- • Highlighted updates on our homepage
- • Updated policy date displayed clearly
Continued use of our website means consent to any updated policy.
How to Contact Our Privacy Team
Questions about this policy? Contact us below for prompt support.
phelontraq
113 Exhibition St, Melbourne, VIC 3000 Australia
Phone: +61 7 9621 1658
Email: content@phelontraq.com
Policy last updated: October 3, 2025
Policy effective from: October 3, 2025